FAQ

Learn how Metro Mobility's docking solutions can help you start a fleet from scratch or transform an existing fleet into a profitable model without manual charging pickup.

Common Questions

Do you operate the fleet for me?
While very little operational effort is required for ChargeLock stations and their accompanying vehicles, occasional maintenance to keep the vehicles in good shape is recommended.

Some ChargeLock partners choose to maintain the vehicles themselves, but if you don't want to have to worry about it, we've got you covered. In these cases, we'll utilize a collaborator from our partner network to perform these operational duties in your area – for the lowest price we can find.
Do you discount bulk orders?
Of course. Our pricing scales with your company. This model generally applies to everything we offer (stations, software packages, etc.), and often from our vehicle manufacturing partners as well.
Do you just sell stations? I want a complete package including vehicles and software.
We do offer this! We can deliver ChargeLock stations, e-bikes and scooters, and even ship a white-labeled app and corresponding operator platform for monitoring, coordinating and fleet tracking.
What vehicles are compatible?
Buy compatible vehicles, retrofit a supported model, or ask us to support a new one. Contact us to confirm compatibility.
How does the station get electricity?
ChargeLock works with grid power, solar power, or no power. Unpowered stations still lock and unlock vehicles and end rentals; powered stations add automatic charging.
Does it work with e-bikes or scooters?
ChargeLock stations support both vehicle types interchangeably, meaning that you can order a combination of both vehicle types and they can both be locked and charged at the same dock.
How many vehicles fit on the station?
The first edition of the ChargeLock station comes with docking + charging space for 5 vehicles. While we plan to offer other configurations in the future, the fastest way to get ChargeLock stations for your fleet is to install these docks in this configuration. To accommodate more vehicles, multiple stations can be easily attached in-line or placed back-to-back.
Can I make returning the vehicle to a station optional?
Yes. Require every ride to end at a station, or allow optional returns. Incentivizing powered-station returns can reduce manual battery swaps.
Do I have to build the software platform myself?
No. Buy ChargeLock hardware by itself or choose the all-in-one system with vehicle IoT, fleet management, and a rider rental app. White-labeling is available.